ADDRESS

21 Cort Way Rockingham
Western Australia 6171

PHONE

0400 871 478

Privacy / Terms & Conditions

All Ages First Aid Training Privacy / Terms & Conditions

ABN: 73 428 199 465

Introduction

All Ages First Aid Training regards customer privacy as an important part of our relationship with our customers. The following Privacy / Terms & Conditions applies to all, All Ages First Aid Training users, and conforms to Internet privacy standards. If you have questions or concerns regarding this statement, you should first contact All Ages First Aid Training at allagesfirstaidtraining@outlook.com

Collection of Information

In order to use the All Ages First Aid Training website, we may require information from you in order to provide the best service possible. All correspondence may also be collected and stored, particularly in regard to sales, support and accounts, including Email. Any information collected by All Ages First Aid Training is collected via correspondence from you or your company. This may be via the telephone, email, mail, fax or directly through our website.

Use of Collection Information

Any details collected from All Ages First Aid Training customers is required in order to provide you with our products and/or services, and a high level of customer service. Correspondence is recorded in order to provide service references, and to assist in our staff development.

Storage of Collected Information

The security of your personal information is important to us. When you enter sensitive information (such as credit card numbers) on our website, we encrypt that information using secure socket layer technology (SSL). When Credit Card details are collected, we simply pass them on in order to be processed as required. We never permanently store complete Credit Card details. We follow generally accepted industry standards to protect the personal information submitted to us, both during transmission and once we receive it. If you have any questions about security on our Website, you can email us at allagesfirstaidtraining@outlook.com

Access to Collected

Information If you personally identifiable information changes, or if you no longer desire our service, you may correct, update, delete or deactivate it by emailing us at allagesfirstaidtraining@outlook.com

Orders

If you purchase a product or service from us, we may request certain personally identifiable information from you. You may be required to provide contact information (such as name, Email, and postal address) and financial information (such as credit card number, expiration date). We use this information for billing purposes and to fill your orders. If we have trouble processing an order, we will use this information to contact you.

Cancelation / Re booking / No Show

Cancelation

48 hrs notice must be given to All Ages First Aid Training if you wish to cancel your training course and receive a refund. Refund will be deposited in to Students designated account within 5 business days after request of refund.

No Refund will be granted if cancellation is made with in the 48 hrs.

Rebooking

48 hrs notice must be given to All Ages First Aid Training if you wish to change your course training dates otherwise a $25 Re booking/Admin fee will apply. 

All Ages First Aid Training cannot guarantee to place you on the next course available.

No Show

If you do not attended your booked course date and not contact All Ages First Aid Training before close of business on the day of your booking date all monies payed to All Ages First Aid Training will be forfited and no refund will be granted (Rebooking fee does not apply to No Show Students)

Late for class

If you arrive more than 15 minutes late for your in class course date you will not be permitted to conduct the training and no refund will be granted. (Reboking fee does not apply for late to class students)

Blended Training / Log Book Training Prerequisite

If you have elected to conduct your First Aid Training Blended (Half on line half in classroom) or a Work Book Package (Take home work book package) you must have completed that phase of your training before conducting you’re in class training session. This is a requirement by the RTO and law to have these components conducted before commencing you’re in class training session. If this pre requisite is not completed before you’re booked in training day you will not be permitted to conduct your training day. If you have not completed all pre requisite online training before your booked training day a $25 Re booking fee will apply. 

Payment of re booking fee is to be paid to All Ages First Aid Training on date of rebooking. All Ages First Aid Training accepts Visa and Master Card or EFT transfer. Please contact All Ages First Aid Training  – 0400 871 478

Deposit request for Corporate bookings, Remote Locality Booking, Private function bookings (10 students or more) or any advertised courses that consist of 3 or more days of training

All Ages First Aid Training requests a Minimum 25% deposit of total fee costings paid within 3 Business days of initial booking, invoice and course numbers are confirmed and locked in for all Corporate, Remote Locality, Private Function bookings or bookings consisting of 10 Students or more enrolled or any advertised courses. All remaining monies owing from initial invoice are requested to be settled no later than 10 working days after the completion of the booked in training date.

Corporate, Business invoice payments

An invoice will be sent to the customer for payment at the completion of training. We request all Invoices to be settled within 14 days of the booked course date. If payment has not been settled with in the time frame of 14 days a late payment fee may apply. If payment has not been settled within 21 days of invoice the qualification attained by the student will be frozen and student deemed Not Yet Competent until payment has been received. If payment has not been settled by the 28th day of the initial invoice, the student qualification will be removed as if it nil existed and legal action considered.

 

Vouchers or Coupons

Vouchers and coupons must be disclosed to All Ages First Aid Training on date of booking. Vouchers and Coupons can only be used on set days at the discretion of All Ages First Aid Training. Vouchers and coupons can not be used on Weekend training days unless advertised or pre approved by All Ages First Aid Training.

Communications

All Ages First Aid Training uses personally identifiable information for essential communications, such as Emails, accounts information, and critical service details. We may also use this information for other purposes, including some promotional Emails. If at any time a customer wishes not to receive such correspondence, they can request to be removed from any mailing lists by emailing us at all agesfirstaidtraining@outlook.com You will be notified when your personal information is collected by any third party that is not our agent/service provider, so you can make an informed choice as to whether or not to share your information with that party.

Third Parties

All Ages First Aid Training may at its discretion use other third parties to provide essential services on our site or for our business processes. We may share your details as necessary for the third party to provide that service. These third parties are prohibited from using your personally identifiable information for any other purpose. All Ages First Aid Training does not share any information with third parties for any unknown or unrelated uses.

Legal

We reserve the right to disclose your personally identifiable information as required by law and when we believe that disclosure is necessary to protect our rights and/or comply with a judicial proceeding, court order, or legal process served on our Website.

Links

Links on the All Ages First Aid Training site to external entities are not covered within this policy. The terms and conditions set out in this privacy statement only cover the domain name of allagesfirstaidtraining.com

Changes to Privacy Policy

If we decide to change our privacy policy, we will post those changes to this privacy statement, the homepage, and other places we deem appropriate so that you are aware of what information we collect, how we use it, and under what circumstances, if any, we disclose it. We reserve the right to modify this privacy statement at any time, so please review it frequently. If we make material changes to this policy, we will notify you here, by email, or by means of a notice on our homepage.

All Ages First Aid Training Security Policy

All Ages First Aid Training uses the eWAY Payment Gateway for its online credit card transactions. eWAY processes online credit card transactions for thousands of New Zealand merchants, providing a safe and secure means of collecting payments via the Internet. All online credit card transactions performed on this site using the eWAY gateway are secured payments.

– Payments are fully automated with an immediate response.

– Your complete credit card number cannot be viewed by All Ages First Aid Training or any outside party.

– All transactions are performed under 128 Bit SSL Certificate.

– All transaction data is encrypted for storage within eWAY’s bank-grade data centre, further protecting your credit card data.

– eWAY at no time touches your funds; all monies are directly transferred from your credit card to the merchant account held by All Ages First Aid Training.

For more information about eWAY and online credit card payments, please visit eway.io/nz

Digital Orders

After ordering online, you will receive an email confirmation from eWAY containing your order details (if you have provided your email address). We will normally confirm receipt of your order within a few minutes of ordering. We will attempt to send your software/license/access code via Email within 24-48 hrs. If you wish to query a delivery please contact us at allagesfirstaidtraining@outlook.com

Refund & Returns Policy

If for any reason you are not completely satisfied with your purchase we will give you a 7 day money-back guarantee from the time you receive the goods. Please email us at allagesfirstaidtraining@outlook.com within that time if you are not satisfied with your purchase so that we can resolve any problems.

This refund policy does not apply to courses which have been started online. 

No refund will be granted if you cancel your training day and not rebook your new training date with in 1 week of notifying All Ages First Aid Training of your cancelation.

Late for class – If you arrive more than 20 minutes late for your due course date you will not be permitted to conduct the training and no refund will be granted.